Webzelle, the payments platform used by millions of customers, is a popular target of scammers. But banks have been reluctant to make fraud victims whole —. Webbanks are not repaying 90% of cases in which customers were tricked into making payments on zelle. An estimated $440 million was lost by zelle users through. Webthe report found that most users who reported being scammed on zelle were not reimbursed by their banks. It also revealed the lack of transparency and discretion. Webthe big banks that run zelle in particular “rarely” reimburse customers duped by scammers, according to a recent senate investigation. Webthere is no silver bullet to eliminate scams and fraud. It will take a mix of law enforcement, public policy, coordination across industries, technology, and vigilance by. Websenator warren investigates zelle scams and finds that banks are not reimbursing most defrauded customers, breaking their promises and federal law.